The development of generative artificial intelligence (AI) has become one of the emerging fields in educational technology in recent years.
Therefore, this study aims to design two generative AI tools, based on educational chatbots, that contribute to the improvement of teaching-learning processes in higher education, as well as to evaluate their impact from their users’ perspective in the context of a MOOC offered by UNED, considering the effect of sociodemographic variables and previous experience with AI.
To this end, after designing the two tools, an ex post facto, non-experimental study was conducted, in which the perceptions of 1,302 users of the MOOC were collected and analyzed.
The results show a positive assessment of the potential of these tools in relation to overall satisfaction and their contribution to learning, along with a general tendency to reject the replacement of humans by educational chatbots.
Moreover, the analysis of the role of sociodemographic and AI usage variables highlights a particular importance of both familiarity with AI and age in shaping these perceptions. In conclusion, both chatbots seem to be tools with great potential to enhance teaching-learning processes in higher education, as evidenced by the high levels of satisfaction reported by participants.
However, it is essential to continue developing and updating these tools, taking into account users’ feedback, in order to maximize their educational potential.
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How to Cite: Martin, S., & Gutiérrez-de-Rozas, B. (2026). Generative artificial intelligence in higher education: Design and evaluation of two teaching-learning tools. RIED-Revista Iberoamericana de Educación a Distancia, 29(2), 179–207. https://doi.org/10.5944/ried.46877









